Intelligent Operation and Maintenance

Remote technical support: We have set up a 24/7 customer service hotline to provide customers with product technical consultation, fault reporting, hardware repair acceptance, service policy consultation and other services.

Faulty parts repair service: If the hardware of the equipment fails during operation, we will provide hardware repair service in accordance with the agreed technology.

Software support service: During the validity period of the service, customers will be provided with maintenance versions or patch upgrade versions of the products they purchased, as well as the supporting documentation for the software version.

Asset management service: The basic function of the operation and maintenance platform, through asset management to sort out the current network information and realize the full life cycle management of assets.

Health inspection service : Regularly inspect specific indicators of service objects and evaluate the operation and maintenance of service objects based on the inspection results. Health inspection service is a proactive operation and maintenance operation that can detect potential faults in a timely manner and ensure the safe, stable and efficient operation of service objects.

Monitoring and alarm services : real-time observation and monitoring of resource operation and changes; strict control of resource behavior and status to meet preset standards.

Event Management Service : A special service for handling business failures to ensure that services can be restored in the shortest possible time, to avoid the negative impact of failures on the business as much as possible, and to ensure that services maintain the highest possible quality and availability.

In addition to the above services, basic operation and maintenance services also include: change management services, service desk, on-site services, problem management services, configuration management services, emergency response services, access management services, capacity management services, etc.

Major event assurance service: Match customer needs during major holidays/critical events and provide targeted information system assurance services.

Evaluation and Optimization Services: Evaluate the current status of service recipients in technology-related fields from multiple aspects, analyze the gap between the current status and future expectations, and provide targeted optimization suggestions and implement them.

7 X 24 -hour monitoring service: In order to ensure the stable and normal operation of the system/equipment and timely detect/respond to faults, the service desk provides 7*24-hour on-duty service.